Returns & Exchanges

At Caddis Eyewear, we want you to be completely satisfied with your vision. If your new frames aren't the perfect fit, we offer easy returns and exchanges within 30 days of purchase for all unworn products.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Follow the prompts to generate a prepaid shipping label, which will be sent directly to your email for easy printing.

3

Pack Your Frames

Place your eyewear in its original protective case and packaging to ensure it arrives back to our warehouse in pristine condition.

4

Drop Off and Track

Affix the label to your package and drop it off at any authorized carrier location; your refund or exchange will be processed once inspected.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing